|
020 -INTERNATIONAL STANDARD BOOK NUMBER
|
|
|
|
040 -CATALOGING SOURCE
|
|
a
Original cataloging agency
NEU GrandLibrary
|
|
|
050 -LIBRARY OF CONGRESS CALL NUMBER
|
|
a
Classification number
HF5415.5
|
|
b
Item number
.R438 1996
|
|
|
082 -DEWEY DECIMAL CLASSIFICATION NUMBER
|
|
a
Dewey Classification
658.4
|
|
|
100 -MAIN ENTRY--PERSONAL NAME
|
|
a
Personal name
Reichheld Frederick F
|
|
|
245 -TITLE STATEMENT
|
|
a
Title
The loyalty effect :
|
|
b
Remainder of title
the hidden force behind growth, profits, and lasting value /
|
|
c
Statement of responsibility, etc
Frederick F. Reichheld with Thomas Teal.
|
|
h
Medium
BOOK
|
|
|
260 -PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
|
|
a
Place of publication, distribution, etc
Boston, Mass. :
|
|
b
Name of publisher, distributor, etc
Harvard Business School Press,
|
|
c
Date of publication, distribution, etc
1996.
|
|
|
300 -PHYSICAL DESCRIPTION
|
|
a
Extent
xii, 323 p. :
|
|
b
Other physical details
ill. ;
|
|
c
Dimensions
24 cm.
|
|
|
504 -BIBLIOGRAPHY, ETC. NOTE
|
|
a
Bibliography, etc
Includes bibliographical references (p. 311-314) and index.
|
|
|
650 -SUBJECT ADDED ENTRY--TOPICAL TERM
|
|
a
Topical term or geographic name as entry element
Customer relations
|
|
|
650 -SUBJECT ADDED ENTRY--TOPICAL TERM
|
|
a
Topical term or geographic name as entry element
Consumer satisfaction
|
|
|
650 -SUBJECT ADDED ENTRY--TOPICAL TERM
|
|
a
Topical term or geographic name as entry element
Job Satisfaction
|
|
|
650 -SUBJECT ADDED ENTRY--TOPICAL TERM
|
|
a
Topical term or geographic name as entry element
Labor productivity
|
|
|
650 -SUBJECT ADDED ENTRY--TOPICAL TERM
|
|
a
Topical term or geographic name as entry element
Loyalty
|
|
|
700 -ADDED ENTRY--PERSONAL NAME
|
|
a
Personal name
Teal Thomas
|
|
d
Dates associated with a name
1937
|
|
